Bridal
International Orders
Loyalty Elite Membership Program
Merchandise & Availability
Merchandise Care
Orders & Payment
Returns & Exchanges
Shipping
Sizing
Special Orders
Virtual Appointments

Do you offer a bridal party discount?

Please contact our Customer Care Specialist for more information about our bridal party offering.

Does the return policy apply to bridal dresses?

Yes, no worries if you have a change of heart. Please view our return policy here.

Can I order a dress in a custom color?

Yes, you may be able to place a Special Order for an existing style in a different color. Please contact our Virtual Stylists to see if it would be possible to place a Special Order in your desired color. Please note that Special Orders take 10 weeks to process and are Final Sale.

Can I try on your bridal dresses in-store?

Select styles may be available at specialty retailers or department stores, though availability varies by location. For the most complete selection, we recommend ordering online to try at home, with returns available.

Which countries do you ship to?

We currently ship to 155 countries. The courier is dependent on country of destination and can be viewed at checkout. View the complete list here.

What methods of payment do you accept?

We accept PayPal, Amazon Pay and the following credit cards: American Express, Visa, MasterCard, and Discover.

Do you accept international credit cards?

We accept the following international credit cards: American Express, Visa, MasterCard, and Discover.

What is included in the shipping costs?

The shipping costs include all customs and duties. Please note that international orders may be subject to customs clearance procedures upon reaching the destination country, which may cause delays.

What is your return policy?

We accept returns for items in their new, unused condition with all garment tags still attached. Merchandise must be shipped within 15 days of the delivery date. View our complete Return Policy here.

Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 15 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

When can I expect my order to arrive?

Orders are processed and shipped within 2–3 business days. Once shipped, expedited delivery typically arrives within 2–5 business days, depending on destination.

Please note that international orders may be subject to customs clearance procedures, which can occasionally impact delivery timing.

How do I find my size using international sizing?

Please refer to our Size Guide, where you can find your best fit using our International Size Conversion.

Are all prices displayed in US dollars?

Yes. We recommend using a currency converter website in order to calculate the cost in your local currency.

Who is eligible to join the Loyalty Elite Membership Program?

You must be at least eighteen (18) years of age to join the Loyalty Elite Membership Program. There is an annual enrollment fee, which can be applied at the checkout on your first member order. You can sign up for the Membership Program here.

What is included in the Loyalty Elite Membership Program?

As a member of the Tadashi Shoji Loyalty Elite Program, you will receive 30% off sitewide merchandise (excluding Gift Cards and Special Order items), along with 10% back in account credit on all purchases to use toward future orders.

Account credit expires 3 years from the date of issuance and cannot be redeemed for cash. Standard Return Policy applies and can be viewed at www.tadashishoji.com/returnpolicy.

Can I still return items or are they Final Sale?

The standard Return Policy applies and can be viewed at www.tadashishoji.com/returnpolicy. Final Sale merchandise may be returned or exchanged for store credit.

Any account credit earned will be adjusted or reversed if items are returned or the order is canceled

When will my membership expire?

Membership is based on a rolling year. If you signed up for membership on January 1, 2024, it is valid until January 1, 2025. Memberships will not auto-renew.

Can I cancel my membership after making a purchase?

Membership fees are non-refundable and are valid for one year from activation date. Memberships will not auto-renew.

Are the colors of the dresses true to what I see in the pictures online?

While we do our best to ensure that the photos we upload are true to the color of the dresses, you may experience a slight variation in color due to your computer monitor.

I just saw a new season’s collection. When will it become available to purchase online?

New collections are introduced through seasonal presentations and digital releases. Availability timing can vary, but styles typically become available within a few months of their debut.

To stay updated on new arrivals and launches, we recommend subscribing to our email newsletters.

I saw a style on your site but later when I returned back, it was not available. What should I do?

Please contact Customer Care, who can advise if a particular style will be made available again or can be purchased as a Special Order. If you are looking for a particular size that is no longer in stock, you can opt to be notified if your desired size becomes available by selecting ‘Don’t see your size?’ on the product page.

Are there more colors available for purchase than what I see online?

All colors available for purchase online will be listed on the product page. If you are looking for a color that is not shown, select styles may be available for Special Order online. Please contact our Customer Care team for assistance.

What if a style or size is out of stock? Can I be notified if it becomes available?

If a style or size is unavailable, you can select “Don’t see your size?” on the product page to be notified if it becomes available again.

For styles that are no longer available online, select styles may be offered as a Special Order. Please contact our Customer Care team for assistance.

How do you recommend I care for my dress?

We recommend following the care instructions indicated on the care label inside the dress and taking your dress to a trusted and experienced cleaner.

Can my dress be repaired?

Quality is our highest priority. We will be happy to replace or repair any item purchased that is the result of defects in material or workmanship. However, we cannot process repairs for merchandise defective as a result of normal wear and tear or any damages incurred during the dry cleaning or alteration process.

Which methods of payment do you accept?

We accept PayPal, Amazon Pay and the following credit cards: American Express, Visa, MasterCard, and Discover.

Do you accept international credit cards?

We accept the following international credit cards: American Express, Visa, MasterCard, and Discover.

How can I be sure my payment details are secure?

We use Shopify's secure checkout, including Shop Pay to protect your payment information. All transactions are encrypted and processed through trusted payment providers. You can also review our Privacy Policy here.

How do I know if my order has been placed?

You will receive an email confirmation to let you know your order has been received and processed. If you do not receive a confirmation email, please contact Customer Care to confirm your order has been received.

Can I change or cancel my order once it has been processed?

Orders cannot be changed or canceled once placed. Please review all item details and shipping information carefully before completing your purchase.

I received a refund notification but did not request to cancel my order. Does this mean my order will not ship?

We apologize for any inconvenience this may have caused. If you received a refund notification, it may be due to an item in your order becoming unavailable. In this case, that item will not ship. Refunds are issued immediately; timing for funds to appear in your account depends on your financial institution.

What is your return policy?

We accept returns for items in their new, unused condition with all garment tags still attached. Merchandise must be shipped within 15 days of the delivery date. View our complete Return Policy here.

Are discounted styles eligible for return?

Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 15 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

Are special orders eligible for return?

Since special orders are custom-made to your request, they are not eligible for a return/exchange of any kind.

Can I return my online order to a store?

Online orders cannot be returned to department store locations. Returns must be completed through our online return process using the provided return label.

How much is return shipping?

All US returns made with our prepaid UPS return label are free. For all other returns, customers are responsible for paying for return shipping costs.

How long will it take to receive a refund?

Please allow up to 10 business days after we receive your return for processing. Once your refund is issued, a confirmation email will be sent to the email address used to place your order. Refund timing may vary depending on your financial institution.

What should I do if my order is damaged?

We apologize for any inconvenience. If your order arrives damaged and you purchased Shipping Protection, you can submit a claim through our returns portal to request a replacement or refund. Claims are typically processed within 2–3 business days.

For damaged packages, the tracking status must show “Delivered” before a claim can be filed.

If Shipping Protection was not selected, please contact Customer Care for assistance.

Are any styles final sale?

Any style that has been marked FINAL SALE on the product page and shopping cart is not eligible to be returned for a refund. Final Sale items may be returned for store credit or exchanged for another size in the same style and color depending on availability. MERCHANDISE SHIPPED BACK LATER THAN 15 DAYS FROM THE DATE OF DELIVERY WILL NOT BE ACCEPTED.

How do I return or exchange a gift?

Please contact Customer Care, who can assist you with this request.

How do I know that you received my return?

You will receive an email confirming when your return has been received. A separate confirmation will be sent once your refund or store credit has been issued. Refund timing may vary depending on your financial institution.

What is Shipping Protection?

At checkout, you’ll have the option to add Shipping Protection to your order. This covers your package in the event it’s lost, damaged, or stolen.  If you purchase Shipping Protection and experience an issue, you can easily submit a claim through our returns portal to request a replacement or refund.

Once your claim is submitted, it typically takes 2–3 business days to process. Claims for lost packages can be submitted 15 days after the ship date. For damaged or stolen packages, the tracking status must show “Delivered” before a claim can be filed.

More information on shipping protection is available here.

When can I expect my order to arrive?

The estimated arrival of your order will vary based on the shipping option that you selected. Orders shipped with UPS 2nd Day Air are expected to arrive within 2-3 business days, while orders placed with UPS Ground are expected to arrive within 3-6 business days. Overnight orders that ship on Friday will not be delivered until the following Monday. Delivery time frames for overnight delivery is estimated to be 1-2 business days. More information on shipping & delivery is available here.

Do you ship internationally?

Yes, we offer international shipping to 155 countries. View the complete list here.

Do you offer overnight shipping?

Expedited shipping options are available at checkout for an additional cost. Please note that orders are processed within 2–3 business days prior to shipment, so next-day delivery is not guaranteed.

Can I change my shipping method after my order has been placed?

Shipping methods cannot be changed once an order has been placed. Please review all shipping details before completing your purchase.

Can I track the status of my order?

Once your order is placed, you will receive a confirmation email with order details, including a link to track your shipment as it updates.

You can also check the status of your order under My Account.

Has my order been shipped?

You will receive a shipping confirmation email once your order has shipped. This email will include a tracking number so you can follow the status of your shipment.

Can I pick up my order?

At this time, we do not offer order pickup. All orders are shipped directly to the shipping address provided at checkout.

Are the measurements listed on the Size Guide true to size?

Yes, the measurements listed on our Size Guide provide the best guidelines for finding your true fit.

How do I find my size using international sizing?

Please refer to our Size Guide, where you can find your best fit using our International Size Conversion.

What should I do if my size is not listed on the Size Guide?

If you are between sizes, we recommend going one size down as our dresses tend to run slightly large. If you continue to have difficulty finding your size, please contact Customer Care, who can assist with finding your best fit.

Will the gowns drag if you are not as tall as the model?

We advise hemming your gown if it drags too much as to avoid snagging or attracting dirt. We do recommend wearing heels with our gowns if your measurements are shorter than the approximate length from natural waist to hem listed on our product pages.

What is Queen sizing?

Queen sizing refers to our Plus Size collection, which includes sizes 14Q to 24Q and 1X to 3X.

Watch Video Explanation

What is the difference between a regular size and a Queen size?

Queen sizing refers to our Plus Size collection, which includes sizes 14Q to 24Q and 1X to 3X. For styles in which we offer both Missy and Queen options (for example, 14 and 14Q), the Queen size is larger in the bust, waist, and hip while maintaining the same length. Please refer to our Size Guide to see whether our Missy or Queen size would be the best fit based upon your measurements.

Watch Video Explanation

What does the Q mean?

The Q refers to our Plus Size collection, which includes sizes 14Q to 24Q and 1X to 3X. Our Plus Size proportions are different than Missy Size so be sure to compare your measurements to our size guide if you are not sure.

Watch Video Explanation

How do I know what my body shape is?

Please refer to our Size Guide, where we discuss different body shapes and provide suggestions for dress silhouettes that will be most flattering.

Can the dresses be altered?

Usually, though we recommend taking them to a trusted and experienced tailor.

Can I order a custom dress?

Select styles may be available for Special Order in alternate colors or sizes if they are out of stock. Special Orders typically take up to 10 weeks to process and are Final Sale.

If interested, please contact one of our Virtual Stylists.

Can I order a longer dress length?

Please contact one of our Virtual Stylists to see if it would be possible to place a Special Order with your desired length.

Can I order a dress in a custom color?

Select styles may be available for Special Order in alternate colors. Please contact our Virtual Stylists to see if it would be possible to place a Special Order in your desired color. Please note that Special Orders take 10 weeks to process and are Final Sale.

Can I order a dress that is no longer available?

Please contact our Virtual Stylists to see if it would be possible to place a Special Order for your desired style. Please note that Special Orders take 10 weeks to process and are Final Sale.

Can I request a fabric swatch?

Yes, please contact our Customer Care Specialist, who can arrange to send swatches of your desired fabrics and colors if available.

Can I purchase extra fabric?

Yes, depending on the availability of the requested fabric. Fabric orders can take up to 5 business days to complete and are Final Sale. Please contact Customer Care for more information

Can I order a matching stole?

Yes, depending on the availability of the requested fabric. Please contact our Virtual Stylists to place an order for a matching stole.

What are the benefits of a virtual appointment?

Shop with a Tadashi Stylist from the comfort of your home. Whether it’s navigating dress codes or finding your size, our virtual stylists bring their wealth of eveningwear and bridal expertise to you.

How does the process work?

Select an appointment type, schedule a time that works for you and answer a few questions so that we can personalize your experience. You will receive a confirmation email that includes your appointment details and how to connect. Each appointment is a maximum of 45 minutes long, so we recommend you browse our site ahead of time in order to ensure that we can show you any styles thoroughly.

Is there a cost for this service?

Our virtual appointment service is complimentary and you will not be charged.

What if I need more time?

Each appointment is approximately 45 minutes long. If you feel you may need more time, please email customercare@gtadashishoji.com and we can confirm stylist availability. Please do not schedule back-to-back appointments.

What if I need to cancel or change my appointment?

You will see the option to cancel or reschedule your appointment in your confirmation email. If you experience any issues, please contact customercare@tadashishoji.com as soon as possible.

What do I need for my appointment?

To prepare for your appointment we recommend you browse our site ahead of time in order to ensure that we can show you any styles thoroughly.

Can others join the appointment with me?

Yes, others are welcome to join your appointment. You will have the option to add guests when scheduling your session.