All returned items must be in new, unused condition with original garment tags attached. Items must be free of stains, pet hair, debris, odors, and pin marks. Items not returned in original condition may be refused or subject to a 20% restocking fee.

As a company known for its fit and quality, we want you to be completely satisfied. If you are not pleased with your order, we are happy to accept a return following the guidelines below:

Merchandise must be shipped within 15 days of the delivery date

Returns of 4 or more items from a single order are subject to a 20% restocking fee

The fee is applied to the lowest priced returned item(s) first

Final Sale & Special Orders

Final Sale items may be returned for store credit or exchanged for another size in the same style and color, depending on availability

Special Order merchandise is not eligible for return, exchange, or store credit

Items returned after 15 days will not be accepted

Return Process

To begin the return process, please click here

We recommend using the original packaging to protect items in transit

Returns should be shipped via a UPS drop box or UPS store

If using your own carrier, please ship to:

Tadashi Shoji
Attn: Returns
5450 Bandini Blvd
Bell Gardens, CA 90201

US returns using our prepaid UPS label are free of charge

All other returns require the customer to cover shipping costs

Refunds

Refunds are issued to the original form of payment

Processing may take up to 10 business days

Please allow up to 3 additional business days for the refund to reflect, depending on your financial institution

Please note:
Returns are only accepted for items purchased online. Items purchased in-store or through department/specialty stores must be returned to the original place of purchase.

 

All returned items must be in new, unused condition with original garment tags attached. Items must be free of stains, pet hair, debris, odors, and pin marks. Items not returned in original condition may be refused or subject to a 20% restocking fee.

If you are not satisfied with your order, we accept international returns under the following guidelines:

Merchandise must be shipped within 15 days of the delivery date

Returns of 4 or more items from a single order are subject to a 20% restocking fee

The fee is applied to the lowest priced returned item(s) first

Final Sale & Special Orders

Final Sale items may be returned for store credit or exchanged for another size in the same style and color, depending on availability

Special Order merchandise is not eligible for return, exchange, or store credit

Items returned after 15 days will not be accepted

Return Process

To begin the return process, please click here

Items should be securely packaged before shipping

Customers are responsible for all return shipping costs, including duties and taxes

Ship returns to:

Tadashi Shoji
Attn: Returns
5450 Bandini Blvd
Bell Gardens, CA 90201
United States

Refunds

Refunds are issued to the original form of payment

Processing may take up to 10 business days

Please allow up to 3 additional business days for the refund to reflect

Duties, taxes, and shipping costs are non-refundable

Please note:
Returns are only accepted for items purchased online. Items purchased in-store or through department/specialty stores must be returned to the original place of purchase.